Delivery & Shipping Policy

Effective Date: April 14, 2026

Drive X provides on-demand and scheduled shipping services connecting customers with independent delivery drivers across Egypt. This policy outlines how our delivery and shipping services operate.

1. Service Description

Drive X is a digital transportation and logistics platform. We do not sell physical products. Our services are delivered digitally through our mobile applications. The "products" we offer are:

• Ride Services: On-demand transportation from point A to point B, delivered in real-time.
• Shuttle Services: Scheduled shared rides on fixed routes, delivered at the scheduled departure time.
• Shipping Services: Package and cargo delivery facilitated through our platform, as described below.
• Wallet Top-Up: Digital credit added to your in-app wallet instantly upon successful payment.

2. Instant Shipping

How It Works

1. Customer enters pickup and drop-off locations in the app.
2. Customer selects a vehicle type (tricycle or truck) based on package size.
3. A nearby driver is matched and dispatched to the pickup location.
4. Driver picks up the package and delivers it to the destination.
5. Customer can track the delivery in real-time on the map.

Delivery Times

• Driver arrival at pickup: typically 5-15 minutes depending on location and driver availability.
• Delivery time: depends on distance between pickup and drop-off points.
• Drive X does not guarantee specific delivery times as they depend on traffic, weather, and road conditions.

Delivery Area

Instant shipping is available within the cities where Drive X operates. Cross-city deliveries may be available depending on driver availability.

3. Heavy Shipping

How It Works

1. Customer creates a shipping request with pickup/drop-off locations, preferred date and time, and cargo description.
2. Available drivers can view the request and propose a price.
3. Customer and driver negotiate and agree on a final price through the app.
4. Driver picks up the cargo at the agreed time and delivers it.

Scheduling

• Heavy shipping can be scheduled in advance for a specific date and time.
• Both customer and driver must agree on timing and pricing before the job begins.

4. Service Delivery for Rides & Shuttles

Since Drive X is a transportation platform, ride and shuttle services are "delivered" as follows:

• On-Demand Rides: Service is delivered immediately upon driver arrival and trip completion.
• Shuttle Rides: Service is delivered at the scheduled departure time from the designated stops.
• Wallet Top-Ups: Digital credit is delivered instantly to your in-app wallet upon successful payment processing.

5. Customer Responsibilities

• Provide accurate pickup and drop-off locations.
• Be available at the pickup location when the driver arrives.
• For shipping: properly package items before driver arrival.
• Do not ship prohibited items (hazardous materials, illegal goods, perishable items without proper packaging).

6. Driver Responsibilities

• Handle packages with reasonable care during transit.
• Deliver to the correct destination as specified in the app.
• Communicate with the customer if there are any issues during delivery.

7. Liability

• Drive X acts as a platform connecting customers with independent drivers. We are not a shipping carrier.
• Drivers are independent contractors responsible for the safe handling of packages.
• For disputes regarding damaged or lost items, contact our support team and we will facilitate resolution between the customer and driver.

8. Contact Us

For questions about delivery or shipping:

• Email: innovationsfajr@gmail.com
• Phone: +201066012828